Antivirus/Protection Suite Exclusions for Spider OperationsManager
  • KB ID: KB-01044
  • Created: 04/19/2018 9:41 AM
  • Updated: 04/19/2018 9:41 AM
  • Views: 2744
  • 0 Ratings

Symptoms

Your Spider OperationsManager system is negatively influenced by an antivirus or another protection suite
 

Cause

Security suites often block traffic or scan databases on every single transaction which heavily slows down the system
 

Resolution

Please add the following directories to the security suites exclusion list:

  • ESI program directory
  • ESI data directory
  • OperationsManager program directory
  • OperationsManager data directory (if not within program directory)

furthermore make sure the security suite allows internal traffic (e.g. between OperationsManager and ESI)
 

Products

OM4, ESI

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